We are sorry to hear that you have encountered a problem with your watch.
We will accept repairs at our store, so please rest assured (^^)
Please refer to the information below and contact our store first.
■For domestic regular products
"Estimated repair period"
Approximate time until repair is complete:Approximately 4 weeks after storage
*If parts need to be replaced, additional preparation time may be required.
"Flow from repair reception to completion"
①By LINE or email,Please contact our store first.。
*We will check the status of your watch and provide instructions on how to return it.
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②Please return the repaired product to our store.
*In such cases, shipping charges must be paid in advance.
(If it is within one month of purchase, our store will cover the cost. Please send the item by cash on delivery.)
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③After arriving at our store, we will check the condition and contact you.
Ship to authorized distributor service center!
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④After checking with the service center, the repair will begin!
Repair period approximately 3-5 weeks
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⑤If there are any repair costs, we will provide you with an estimate.
If the repair is under warranty and there is no charge, the repair will proceed without contacting you.
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⑥Repaired product arrives at our store
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⑦Check again at our store
Contact the customer and return the product!
■For parallel import products
"Estimated repair period"
Approximate time until repair is complete:Approximately 4-6 weeks after storage
*If the parts required for repair are ordered from overseas, it may take several months.
"Flow from repair reception to completion"
① By LINE or email,Please contact our store first.。
*We will check the status of your watch and provide instructions on how to return it.
↓
②Please return the repaired product to our store.
*In such cases, shipping charges must be paid in advance.
(If it is within one month of purchase, our store will cover the cost. Please send the item by cash on delivery.)
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③After arriving at our store, we will check the condition and contact the customer and ship it to the supplier!
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④After checking with the supplier, the repair will begin at the supplier or agency!
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⑤ If there are any repair costs, we will provide you with an estimate.
If the repair is under warranty and there is no charge, the repair will proceed without contacting you.
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⑥If the supplier can handle it = Repair period approximately 2 to 4 weeks
⑦If handled by an agency = Repair period approximately 4 to 6 weeks
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⑧Repaired product arrives at our store
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⑨ Check again at our store
Contact the customer and return the product!
■Finally
This is an important watch that you have entrusted to us, so we will do our best to return it to you as soon as possible.
Please rest assured that we will contact you if anything happens.
We apologize for any inconvenience caused and appreciate your patience until the repair is completed.