■Product condition
At our store, the staff in chargeProductUpon arrivaltoInspect each item one by onedo time setting We are doing this.
*However, mechanical types and some products are excluded.
However, in the unlikely event that there is a malfunction or you have any concerns,Unused items within 7 days of arrivalWe will respond with an exchange or refund.
*If you wish to return or exchange the product due to a defective product
→Click here for details
■Included items
At our store, we bundle the following items with your watch.
Please make sure you have not forgotten to put it in.
・Purchase statement (not available if shipped from an external warehouse)
・Warranty
・Instruction manual (web manual guide)
*The warranty and instruction manual may be in the gap or bottom of the box.
If you can't find it, please check the bottom and back of the box again.
*There may be slight differences in what is included depending on the product.
For details, please also check the product page you are purchasing.
■Battery replacement
The battery that is built in at the time of purchase ismonitor batteryThis is a built-in battery that is used to check operation during watch manufacturing.
Therefore, the product may stop working before the specified number of years has passed, but please rest assured that this is not a defective product (^^)
In that case, please contact our store or visit your local watch store to replace the battery (or check the remaining battery level).
Please note that battery replacement is not covered by the warranty, and the customer will be responsible for the cost.
※Our storePhysical store in Sakai City, OsakaWe also have it!
→For detailshere
■What if it stopped at the time of delivery or stopped immediately?
Within 2 weeks after purchaseIf the battery dies and it stops working,Free round-trip shipping and battery replacement feesWe will respond as soon as possible!
In that case, we apologize for the inconvenience, but please contact our store first.
■Size adjustment
The wrist size of the watch is made to be large, so in most cases the size will need to be adjusted after delivery.
Since we use very small parts, there is a risk of losing parts or damaging your watch if you are not used to it.
Therefore, we recommend that you request adjustment at your local watch specialty store (^^)
※Our storePhysical store in Sakai City, OsakaWe also have it!
→For detailshere
*Some watches such as SEIKO and CITIZEN come with adjustment kits. This can be adjusted relatively easily by yourself if you read the manual.
■ Recommended! How to choose a watch store
As the work requires technical skills,We recommend shops with technicians who are certified as watch repair technicians.It is!
In most cases, there is no problem even if a shop does not have a specially qualified technician, but if you request one, you will be at your own risk.
When making a request, we strongly recommend that you check their qualifications and confirm whether they have reliable technology.
If you have any problems, such as there is no watch store nearby, please contact us.This can also be done at our store!
Our store has technicians who are qualified as ``watch repair technicians,'' so please feel free to contact us if you have any questions.
※Our storePhysical store in Sakai City, OsakaWe also have it!
→For detailshere
