There are various reasons why the time lags.
There is a possibility of a problem, such as low battery level, settings, charging, etc.
No need for repairs! You can solve it yourselfThere are many cases!
■Check the “drive system” of the watch
Quartz watches, solar watches, mechanical watches, etc. The cause of the discrepancy varies depending on the drive method of the clock.
① Check the dial and back cover
・quartz clock(General battery-operated type. May be marked as Quartz or may not be marked.)
・solar clock(Type that operates by replacing light with electricity. Descriptions such as Eco-Drive and SOLAR)
・radio clock(The type that automatically adjusts the time. Notations such as RADIO CONTROLLED, radio wave control, and Multi Band 6 (Casio).
・mechanical watch(Type that moves using the power of the mainspring to unravel. Descriptions such as automatic or AUTO)
The feature is that the needle moves smoothly. Some models have a skeleton part of the dial and back cover, allowing you to see the inside of the machine!
②You can also check from our product page
customer's"Purchase history"You can check the product page of the watch you purchased from .
Click here for "Purchase History" by site
・rakuten market
・paypay mall/Yahoo shopping
・au pay market
・Amazon
・d shopping
■Let's try this!
・quartz clock
Most likely cause: dead battery or magnetic interference
Remedy: Replace the battery or remove the magnetism.
As a possible cause,Low battery power, ormagnetic interferenceThere are many possibilities.
① Low battery power
When the battery level is low, the second hand may move in 2-second increments (2-second movement) as a sign.
If the device keeps moving or stops, there is a high possibility that the battery is the cause.
If you see such symptoms, firstReplace the battery at your local watch store and check if it works.Let's try it.
The cost varies depending on the store, but I think you can get it done for around 1,000 to 2,000 yen.
This service is also available at watch stores located in Aeon Mall.
*If it has stopped for a certain period of time, you may need to take action such as removing and inserting the crown.
*For watches from the Swatch Group listed below, future warranties may no longer apply if the battery is replaced at another watch shop or watch repair shop. If this is the case, please contact our store first.
②Magnetic interference
Magnetism is a watch's enemy.
Magnets are hard to feel because they are invisible, but magnets are now being used in a variety of electrical appliances.If it is affected by magnetism, time may slow down or move forward...and in the worst case, it may malfunction.
→"What is magnetism?" Details and applicable lawshere
・Solar clock
Most likely cause: Low battery charge or magnetic interference
What to do:Sufficient charging by exposing it to sunlight (about 2 to 3 days) or demagnetize
As a possible cause,Low charge remaining, ormagnetic interferenceThere are many possibilities.
① Decrease in remaining charge level
When the remaining battery charge is low, the second hand may move in 2-second increments (2-second movement) as a sign.
If the device keeps moving or stops, there is a high possibility that the battery is the cause. If this movement occurs,Charge first!
If it stops working,We recommend fully charging it under sunlight for about 2 days.I will.
Since fluorescent light does not charge the battery very well, it is most efficient to use sunlight to charge the battery!
*If it has stopped for a certain period of time, you may need to take action such as removing and inserting the crown.
②Magnetic interference
Magnetism is a watch's enemy.
Magnets are hard to feel because they are invisible, but magnets are now being used in a variety of electrical appliances.When influenced by magnetism, time may slow down or move forward...and in the worst case, it may malfunction.…。
→"What is magnetism?" Details and applicable lawshere
・Radio clock, solar radio clock
Most likely causes: Misconfigured settings and insufficient charging
What to do:Check and modify settings and Sufficient charging by exposing it to sunlight (2 to 3 days)degree）
Radio-controlled solar watches receive the most questions from customers.
There may be some problems, but most of them areCharge and set up! This is often the solutionYes.
①（(in the case of solar radio waves)First, charge it!
If the battery is not sufficiently charged, it will not be able to receive radio waves. First of all,We recommend fully charging it under sunlight for 2 to 3 days.I will.
Since fluorescent light does not charge the battery very well, it is most efficient to use sunlight to charge the battery!
When fully charged, the radio clock will start at a certain time.Automatically receive radio wavesI will. If you have time when you look at it 2 or 3 days later, it's OK!
②(If that doesn't work,) Check and correct the settings！
Please refer to the instruction manual that came with your purchase and check the settings below!
1, Setting the reference position
Radio-controlled clocks have a setting called a reference position. Basically, it should be set to "00:00", but if there is a shock while using it or if you touch it without knowing it,The reference position is off.There may be cases.
If this is off, no matter how many times you receive normal radio waves,The needle after reception also shifts by the amount of shift in the reference position.Yes.
(Example) Correct time is "13:05" → Reference position is "5 minutes ahead" → Hand after receiving radio wave is "13:10"
Not just the time,There is also a reference position for date and day of the week representations as well.. If the reference position is not aligned, the date and time will not be correct even if radio waves are successfully received.
→Please refer to the manual and try checking and correcting the settings.
2, Setting the time difference (city/world time)
Is this setting set to overseas?
If you are not in Japan, you will not be able to receive radio waves within the country.
→Please refer to the manual and try checking and correcting the settings.
3, Forced (manual) radio wave reception
Once you've done this, let's start receiving radio waves!
→Please read the instructions and try forced reception.
*If the date and time do not match even after receiving radio waves, reception may have failed. After receiving, please check the reception result to see if the radio wave reception was successful. If you are unable to receive radio waves, try going outdoors or at night.
How to set up the model belowhereWe will guide you through the video.
・G-SHOCK “AWG-M100”
・CITIZEN “Cross Sea”
・SEIKO “Rukia”
・CITIZEN “Wicca”
・Mechanical watch
The most likely cause: Understanding the characteristics of mechanical watches
How to deal with it: Wrap it tightly or understand the characteristics
Mechanical watches have a slightly different drive system than regular watches.
→"How to use a mechanical watch"For detailshere
① Insufficient winding
Is it rolled up enough?
If a mechanical watch is not wound, a standard model will stop after about 48 hours. You may have stopped without realizing it.
→ First, roll it up properly! Please check.
②Accuracy (day difference)
For most automatic watches, if it is a regular model, an error of 15 to 30 seconds per day is within the specification range. Even if it has passed special inspection (chronometer standards, etc.), a deviation of around 5 seconds per day is considered to be within the range.
→ Please rest assured that the difference of a few seconds is not a problem.
■If no improvement is seen
There is a high possibility that it is defective, and repair is required. Could you please contact our store first?
→after that"Repair process"AboutherePlease take a look.
■Setting method by model (video)
・G-SHOCK “AWG-M100”
Target model: G-Shock
The number "5230" is written on the back of the watch.
・SEIKO “Rukia”
Target model: Seiko Rukia
The number starting with "1B22 or 1B23" is written on the back of the watch.
・CITIZEN “Cross Sea”
Target model: Citizen Cross Sea
The number starting with "H240" is written on the back of the watch.
・CITIZEN “Wicca”
Target model: Citizen Wicca
Numbers starting with "H0F8" are written on the back of the watch.
■Finally
We are very sorry to hear that your watch is not in a working condition.
Also, different watches have different functions, which may be confusing.
I would be happy if you could take a look at this and help me.
If you have any questions or concerns, or if you are unable to resolve your issue even after following this guidance, please feel free to contact our store.
We apologize for any inconvenience this may cause, but we would appreciate your understanding in advance. Thank you for your understanding.