As a general rule, we cannot accept exchanges for items other than initial defects. However, we understand your circumstances, so
If you wish to exchange for unavoidable reasons, pleaseWithin 7 days from the date of product arrivalPlease contact us at
Our companyOnly items determined to be unused and unopened, we will accept it.
However, please note that some products cannot be exchanged.
Items that cannot be exchanged
・Products that have even the slightest signs of being used or worn
・Products whose size has been adjusted
・Breakdowns or malfunctions due to customer negligence
- Accessories such as boxes, manuals, product tags (including stickers), warranty cards, etc. are damaged, soiled, or missing.
The following costs will be borne by the customer.
・Shipping fee for returning to our store
・Shipping fee of 580 yen when the product is shipped from our store to the customer
About the exchange process
1. Please send the item prepaid and enclose the 580 yen shipping fee for shipping the item from our store to the customer.
2.Once the returned item arrives at our store, we will check the condition and contents of the returned item.
If there are no defects, we will cancel your order (cancellation of billing).
3. We will contact you once the order cancellation procedure (billing cancellation) has been completed.
4.Please order the desired product again as usual.
5.We will ship the item as soon as we confirm your order and the item is available in stock.
*After understanding the above, we will accept returns.