We understand that you are feeling very anxious about the watch you have purchased.
We apologize for any inconvenience caused, but regarding this issue,There is a very high possibility that the warranty will not apply.
Regarding the warranty, it only applies to the ``mechanisms and circuits inside the watch'', and in principle, ``in the case of defects such as exterior repairs or parts coming off'' are not covered by the warranty.
■Our warranty policy
If a natural failure occurs inside the watch due to correct use according to the instruction manual, we will repair or adjust it according to the warranty provisions below.
For detailsherePlease refer to
■ Regarding cases that are not covered by the warranty
Even within the warranty period and our extended warranty warranty period, the warranty does not apply in the following cases.
"1. Battery dead"
"2. Flooding and humidity"
``3. Damage after processing and installation by the customer (belt, glass, crown, etc.)''
"4. Malfunctions due to natural disasters, fires, accidents, etc."
"5. If you lose your warranty" (both manufacturer's warranty and our store's warranty)
``6・Other failures and malfunctions due to customer negligence''
"7. Crown, accessories, missing hands, and other parts missing" etc.
"8. Discoloration, deterioration, corrosion, rust, etc. of belt and main body parts"
``9. Accidents or damage caused by incorrect use or carelessness, and unauthorized repairs or modifications.''
"10. Malfunctions caused by magnetic bands"
``11. If it is determined that the product is not covered by the warranty based on the verification results of the supplier, agent, or manufacturer.''
``12.If repaired or disassembled at another store''
■Repair process
① First, please contact our store for detailed information. Our professional staff will assist you.
②We will contact you after confirming the details at our store.
③After understanding the instructions, please mail the item to our store.
*Shipping costs will be borne by the customer.
④We will contact you with a repair estimate. (about 2-3 weeks)
After checking the details, please pay by transfer to the account specified by our store or by cash on delivery.
*If paying by bank transfer, repairs will begin after payment is confirmed.
⑤After the repair is completed, we will contact you again and send it back to you. (about 4-6 weeks)
*If the item is ordered and takes more than two months, or if replacement parts are not available, we may not be able to repair the item.
■If it is covered under warranty
Depending on the condition of the watch, the period from the date of purchase, the brand, etc., we may be able to provide support under warranty.
However, it is difficult to give general examples.“You won’t know until you try it out.”That's the honest truth.
However, we would like to listen carefully to the customer's situation before requesting repair from our supplier.
It is difficult to make a firm promise, and most of them require a fee, but we would like to do our best to accommodate you as much as possible.
We understand that you are feeling anxious, but please feel free to contact our store first.
■Finally
We will do our best to respond to your inquiry and any subsequent repairs as quickly as possible.
Please rest assured that we will contact you if anything happens.
We apologize for any inconvenience this may cause, but we would appreciate your understanding in advance. Thank you for your understanding.