I am having trouble because the glass on my watch has suddenly become cloudy. For such inquiriesmidsummer or midwinterI often eat it.
・What causes condensation on watches?
① Condensation due to temperature difference with the outside
The inside of the watch is not in a vacuum state and contains a small amount of moisture.
For example, when you enter a room with a cold air conditioner from outside in the hot summer,Temperature difference between the outside air and the inside of the watchby
Moisture inside the watch may adhere to the glass and cause condensation.
Conversely, if you go from a cold place to a warm room, condensation will form as well.
The principle is similar to when a glass of cold water is placed in a warm place and water droplets form on the surface.
Condensation caused by these temperature differences is often temporary.So there is no need to worry too much.
However, if the watch becomes cloudy for a long period of time or water droplets appear, it means that there is a lot of moisture inside the watch.
We recommend that you request repairs as soon as possible, as rust may occur and cause malfunctions.
Regarding the repair processherePlease take a look.
② Condensation due to deterioration or incorrect use
If condensation does not disappear for a long timeThis may be caused by deterioration or incorrect usage.
When the packing deteriorates, gaps are created, through which moisture and moisture can enter and cause condensation.
*Packing: A part that fills the gap between the case and the back cover, sealing it.
There are multiple causes of deterioration.
① Deterioration over time
② Sweat and dirt remain attached
③I soaked it in hot water.
etc
Water that contains salt is even more dangerous.
Wipe off any sweat with a dry cloth after wearing.
incorrect use
such as after using the restroomOperating the crown and buttons when wetIf you do this, moisture and water may get in there.
In addition, even watches with high waterproof performance may rarelyForgetting to close the crownThere are also cases where water gets inside the watch while swimming at the beach.
Rust and corrosion will occur inside due to moisture and moisture that has entered, so pleaseWe recommend that you request immediate repair.
For repair of water/moisture intrusionherePlease take a look.
■About repairing water/humidity
Regardless of whether it is within the warranty period or outside of the warranty period, as a general rule, we will not be able to repair any damage caused by water or moisture.
It is not covered by the warranty.There is a high possibility that you will have to pay for repairs.It is.
Depending on the condition of the watch, the period from the date of purchase, the brand, etc., we may be able to provide support under warranty.
However, it is difficult to give general examples, and the honest truth is that you won't know until you send it to your supplier or manufacturer.
However, we would like to listen carefully to the customer's situation before requesting repair from our supplier. It is difficult to make a firm promise, and based on our past repair experience, most repairs will require a fee, but we will do our best to accommodate your needs.
■Repair process
①Please return the repaired product to our store.
*In such cases, shipping charges must be paid in advance.
Destination
591-8025
3073-19 Nagasonecho, Sakai, Osaka Prefecture
nanaple Co., Ltd.
TEL: 072-240-1772
②After arriving at our store, we will contact the customer after checking the condition.
We will request repair from our supplier or manufacturer.
③We will contact you with a repair estimate. (about 2-3 weeks)
After checking the details, please pay by transfer to the account specified by our store or by cash on delivery.
*If paying by bank transfer, repairs will begin after payment is confirmed.
After the repair is completed, we will contact you again and send it back to you. (about 4-6 weeks)
*If the item is ordered and takes more than two months, or if replacement parts are not available, we may not be able to repair the item.
*If you cancel your repair, a cancellation fee may apply. Approximately 2,000 yen to 5,000 yen (depending on the brand)
④The repaired product has arrived at our store.
⑤Confirm again at our store
We will contact the customer and return the product.
■ About warranty terms
If a natural failure occurs inside the watch due to correct use according to the instruction manual, we will repair or adjust it according to the warranty provisions below.
For detailsherePlease refer to
■Finally
We will do our best to respond to your inquiry and any subsequent repairs as quickly as possible.
Please rest assured that we will contact you if anything happens.
We apologize for any inconvenience this may cause, but we would appreciate your understanding in advance. Thank you for your understanding.