We apologize for any inconvenience caused by a problem with the watch you purchased.
Please rest assured that we will carry out repairs at our store.
■About the repair process
①Please return the repaired product to our store.
*In such cases, shipping charges must be paid in advance.
(If it is within one month of purchase, our store will cover the cost. Please send the item by cash on delivery.)
Destination
591-8025
3073-19 Nagasonecho, Sakai, Osaka Prefecture
nanaple Co., Ltd.
TEL: 072-240-1772
②After arriving at our store, we will contact the customer after checking the condition.
We will request repair from our supplier or manufacturer.
③ After checking with the supplier or manufacturer, inspection and repair will begin!
Repair period approximately 4-6 weeks
*If parts are ordered, it may take several months.
*As a result of the verification, we will contact you if a paid repair is required.
④The repaired product has arrived at our store.
⑤Confirm again at our store
We will contact the customer and return the product.
■About warranty terms
If a natural failure occurs inside the watch due to correct use according to the instruction manual, we will repair or adjust it according to the warranty provisions below.
For detailsherePlease refer to
■Finally
We will do our best to respond to your inquiry and any subsequent repairs as quickly as possible.
Please rest assured that we will contact you if anything happens.
We apologize for any inconvenience this may cause, but we would appreciate your understanding in advance. Thank you for your understanding.